Is LiveChat worth it?
LiveChat is worth a trial if you want website chat that also handles email, messaging and AI replies.
The free 14-day trial needs no credit card, and Essential starts at $19 per user a month billed annually. Security claims are detailed, including SOC 2 Type 2. The things to check are the move to the Text brand and how many AI resolutions each plan includes, since extra packages are charged separately.
What is LiveChat?
LiveChat sells live chat software for turning website visitors into customers and support conversations.
The homepage says Text is live chat software from the team behind LiveChat.com, HelpDesk.com and ChatBot.com, products used by 30,000+ customers worldwide. The pricing page says LiveChat pricing for new trials now appears as Text plans. Text keeps live chat and adds a shared inbox, ticketing and an AI Agent on one subscription.
What changes for LiveChat customers
The security page tells existing customers that nothing changes: their account, plan and security settings stay as they are. New trials, however, are routed to the Text plans on the pricing page.
What LiveChat covers
Live chat lets you see who is browsing and which pages they view, build customer profiles and watch live cart updates. The Enterprise page adds one workspace for website chat, email, messaging and SMS.
Is LiveChat legit and safe to use?
LiveChat backs its claims with specific security and compliance statements.
The security page says an independent auditor tested Text's controls for SOC 2 Type 2, and that the full report and latest penetration test are in its Trust Center. The Enterprise page adds GDPR and CCPA compliance and WCAG 2.2 AA accessibility for the chat widget. Text, Inc. is named as the data controller in the consent text.
Where LiveChat data lives
Application infrastructure runs on Google Cloud in Texas, Iowa and Frankfurt, and uploaded files are stored on Amazon S3. Text says it takes part in the EU-U.S. Data Privacy Framework.
Support and help resources
The Help Center covers installation, billing, agents, chats, reports, integrations and security. Enterprise includes security assistance and service level agreements discussed with the Text team. Support hours and phone numbers were not listed in the pages we read.
How we evaluated LiveChat
This review is based on reading LiveChat's own pages, not on using the product.
Toolavero read the homepage, the pricing page, the features and security pages, the Enterprise page, the Help Center and the legal page. Toolavero did not sign up for or test LiveChat, so reply speed, AI answer quality and ease of setup were not judged. Customer quotes and sales results quoted on the site were not used as evidence.
LiveChat output quality and limits
The published limits are about AI usage and data handling rather than accuracy.
No accuracy figures for the AI Agent were printed in the pages we read. We also did not find stated limits on languages or response speed, so test those yourself during the trial.
AI resolution limits in LiveChat
The plan comparison lists included AI resolutions as 10 / month on Essential and 200 / month on Growth. An extra AI resolutions package (50) costs $49.50, so heavy AI use can raise the bill.
Data protection controls
Text says it encrypts every chat, uses role-based permissions and keeps each account's data separate. An Owner or Admin can ask Text to delete any chat or ticket.
LiveChat key features
LiveChat combines a chat widget, AI tools, an inbox and integrations.
The feature set targets sales and support teams alike. Each piece is described by the company rather than verified by Toolavero.
Chat widget and routing in LiveChat
The Chat Widget can match your brand, set its language and availability, collect details in a pre-chat form and route chats by page, topic or channel.
AI toolkit
Agents can draft replies, summarize conversations and clean up their writing. The tool also surfaces recurring questions and suggests tags.
Integrations
It connects to Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger and Google Tag Manager. An MCP connection lets AI assistants retrieve data and generate reports.
LiveChat pricing and plans
Essential costs $19 per user a month and Growth costs $79, both billed annually.
The pricing page says paying yearly saves up to 24%. Essential is aimed at small teams earning their first revenue from chat, while Growth is for scaling teams that want chat to drive revenue. A Custom plan is available through a sales call.
What the plans include
Both plans list 10 custom skills. AI resolutions are the main difference, at 10 / month on Essential and 200 / month on Growth. A free 14-day trial needs no credit card.
Support, refunds and cancellation
The pages we read cover the free trial but not refunds or cancellation terms.
A free 14-day trial is offered with no credit card required, which lets you test the product before paying. Billing and plan topics are covered in the Help Center, but details of cancelling were not shown in the text we read.
Trial and cancellation at LiveChat
No refund policy or cancellation steps appeared in the pages we read, so ask support or read the full terms before choosing annual billing.
Help resources
The Help Center includes billing and plan topics. Enterprise customers can agree service level agreements with the Text team, and Custom plans start with a request for a sales call.
Who should use LiveChat
LiveChat fits online stores and service teams that want chat, inbox and AI in one place.
Shopify or WooCommerce sellers can use the cart and visitor views, and teams on WhatsApp or Messenger get one inbox. Very small teams with little AI need may find Essential enough. Larger organizations should review the Enterprise features and trust documents. Agencies or teams that need many websites should check which plan covers them.
Final verdict on LiveChat
LiveChat is a credible, security-conscious live chat option in the middle of a rebrand.
Our LiveChat review finds clear starting prices, a generous trial and detailed security documentation. Confirm the AI resolution limits, ask about refunds, and use the 14-day trial on your own traffic before committing to an annual plan. Existing customers can stay put, since the company says their accounts are unchanged.